Privacy Policy
Information we collect
We collect information for two main reasons: to provide better service and support, ensure accountability and auditability in our systems, and for asset tracking purposes.
Device information
Our products may collect IP addresses, machine names, installation directories, platform versions, device identifiers, and pictures. Some of this information is collected when you log into one of our products and some is collected only if you run into an error while using the product. The date and time at which the information is collected is also recorded.
Log information
When you use our services we automatically collect and store certain information in server logs. This includes: details of your location; IP addresses from which you accessed our service; The date and time at which you accessed our service; Device information, such as crash information, and machine names.
Location information
When using SmartMedical Driver we may collect information about your real-time actual location. Your location is determined by a combination of GPS and cell tower proximity. Also, we use a background service where we get your location even when the app is not open.
Audit information
When you make changes to records within our products we may collect the date, time, logged in user, what your change is, and in some cases your location.
How we use information we collect
We use the information we collect from all of our services to provide, maintain, protect and improve them, and to protect Safe Ride, SmartMedical and our users. Device information is used primarily to provide you better service and to quickly address any errors you run into. Log information is used primarily to monitor the health of our servers and to better respond to issues isolated by geographic location.
Location information collected by SmartMedical Driver is used to provide real-time asset tracking, route suggestions, and for reporting purposes within MedicalWorks. Audit information is used to provide a log of changes made to records within our systems to our users.
Information we share
We do not share the information we collect with companies, organizations and individuals outside of Safe Ride Dispatch unless one of the following circumstances applies:
For legal reasons
We will share information with companies, organizations or individuals outside of Safe Ride Dispatch if we have a good-faith belief that access, use, preservation or disclosure of the information is reasonably necessary to meet any applicable law, regulation, legal process or enforceable governmental request; detect, prevent, or otherwise address fraud, security or technical issues; protect against harm to the rights, property or safety of SafeRide Dispatch, our users or the public as required or permitted by law.
As request by a client
Safe Ride Dispatch may provide them with that information. Information collected from any company or organization other than that of the requester is never provided.
Information security
We work hard to protect SmartMedical Driver and our users from unauthorized access to or unauthorized alteration, disclosure or destruction of information we hold. In particular, we encrypt many of our services using SSL; we review our information collection, storage and processing practices to guard against unauthorized access to systems; we restrict access of information to Smart Medical Driver staff who need to know in order to service our clients.
When this Privacy Policy applies
Our Privacy Policy applies to all of the service and products offered by Smart Medical Driver.
Users are also bound by the Google Maps Additional Terms of Service and Google Privacy Policy.
Changes
Our Privacy Policy may change from time to time. We will post any privacy policy changes to this page and, if the changes are significant, we will provide a more prominent notice. We will also keep prior versions of this Privacy Policy in an archive for your review.